Speaking on 6PR Mornings, Mr Percudani told Gary Adshead residential property managers are dealing with an elevated level of tension from tenants and lessors on a daily basis.
“There’s no question that the residential rental market is highly challenged and has been for quite some time - not only in terms of the cost of those rental properties, but the availability of those properties, and the choices available as well,” he said.
“Property managers are dealing with a lot of anxiety that's understandably coming through from tenants trying to find a home…. While on the other hand, they've also got landlords that have elevated ambitions and expectations.
“Generally speaking, property managers are under enormous duress at this time and there there's a lot of aggression that flows through to them on a daily basis.”
Mr Percudani said while his property managers are empathetic to the circumstances facing tenants and landlords, but absorbing the elevated stress in the market is taking its toll.
To assist them, his network is providing elevated support to managers as they face backlash from frustrated clients.
“I see the stress on them on a daily basis,” he said.
“The abuse can become quite personal at times and we've had to coach them in being passive, listening, take the issue offline and talk to ourselves as leaders to let us deal with some of those issues.
“There's no need to be abusive to these people, they're just trying to do a job under very difficult circumstances as they’re right in the middle of that equation. Clients would be better served by engaging with the property managers in a more measured manner.”
As rental pain appears to be going nowhere fast, Mr Percudani repeated the only way out is more supply.
“Until such time as the supply, and the diversity of supply, comes on tap to meet the increasing population growth that we have, then it's just it's going to continue. It's as simple as that.”